General terms – City Cloud

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General conditions for City Cloud virtual servers and Dedicated servers (City Cloud is a service offered by City Network Hosting AB)

1 General conditions

a) Terms and Conditions govern the relationship between the customer (”Customer”) and City Network Hosting AB (”City Network”), for dedicated servers and virtual servers in City Cloud.

b) Customer may be an individual or legal person.

 

2 Service description

a) Detailed description of the ordered service is speciif ed in an e-mail conif rmation. It contains up-to-date details for City Cloud services as well as City Network homepage and information that might affect the Customer.

b) Backup is not included in the City Cloud service, it can be purchased as an additional service. Price for the service is listed on City Cloud website – www.citycloud.com

c) E-mail service is included in the cost of service, if you buy at least one server in City Cloud. All e-mail trafif c goes through anti-spam and anti-virus iflter. City Network has the right not to forward e-mails that are classified as spam or containing viruses.

d) City Network provides technical support free of charge through e-mail, telephone. Operating hours are listed on the City Cloud website. City Network own the right to define what is included in free support and this can be changed without prior notice.

 

3 Fees

a) Fees for using the service are available on the City Cloud website www.citycloud.com. Price for the service is calculated on an hourly basis. During the account activation, we need to validate your credit card, but no charge is made. Only after the service has been used.

b) City Network has the right to change services and structure. Information about such a change should be published within 30 days before planned change. New prices will affect next payment period. City Network has the right to change prices immediately, i.e. exchange rates, or any other cost that may be affected by events where City Network has no control.

c) Information about price reduction doesn’t have to be published.

 

4 Payment terms

a) The payment period is 25 days net, unless the invoice states otherwise. Payment with a credit card is also possible, otherwise you can pay via bank transfer. It is also possible to use credit card and other payment systems.

b) City Network has the right to charge statutory interest in case of no receipt of payment on time, and Customer will be charged a reminder fee.

c) In case of no registered payment, City Network has the right to put the service on hold, or even shut down the service, until payment is received.

d) If the Customer is not paying the bills for the service, City Network has the right to terminate the contract with immediate effect and issue a if nal invoice to the Customer. The if nal amount can be drawn from existing payment systems such as credit card or Paypal as an example.

 

5 Operation and service

a) In case of a breakdown, errors or no access to the services, customer can be reimbursed based on SLA available here: https://www.citycloud.com/wp-content/uploads/2017/01/Product_Sheet-SLA.pdf. Breakdown time starts after it is reported by the client and lasts until it is if xed. Total reimbursement is limited to a maximum of a monthly fee for a month in question.

 

6 Customer responsibility

a) Customer is responsible for ensuring that the information contained in the service does not infringe rights of third parties, City Network image and common law.

b) Customer is responsible for people who have the possibility to use its resources. If they violate the terms of the Agreement, the Client should inform City Network about the infringement.

c) Customer confirms that he/she has requested permission to collect, disseminate and store information.

d) Customer confirms that he/she will delete all the information and content that is unacceptable from his/her account upon City Network request. City Network reserves the right to verify if the information contained in the service is legal.

e) City Network reserves the right to verify if the information contained in the service is legal, has errors or is against the law. If such information can harm City Network customers, servers or network, City Network has the right to delete or move such information, as well as to cancel the Agreement.

 

7 City Network responsibility

a) City Network is not responsible for information that is transmitted through the service and is not responsible for direct or indirect damages done by a Customer. City Network is not liable for damages caused by viruses, unauthorized access or interference by the City Network servers.

b) Network owner is not responsible for unauthorized access to network and resources, damage or other distortion of the content within the network. In such case City Network has the right to shut down the service immediately and cancel the Agreement. Customer should protect City Network against 3rd party claims that may arise due to the improper use of the service by Customer.

 

8 Improper use of network

a) Customer has no right to gain unauthorized access to network and City Networkresources, as well as other unauthorized use, such as destroying or distorting of the information within the network.

b) Network owner is not responsible for unauthorized access to network and resources, damage or other distortion of the content within the network. In such case City Network has the right to shut down the service immediately and cancel the Agreement. Customer should protect City Network against 3rd party claims that may arise due to the improper use of the service by Customer.

 

9 Privacy policy

a) City Network manages Customer data according to personal data protection act. Customer data is not available to any third party. The exception is a situation in which the Customer violates the terms of the agreement, or the authority will require the provision of such data.

 

10 Force majeure

a) Parties are exempt from liability for damages and failures caused by circumstances over which neither party had no effect. Such circumstances include, but are not limited to, war, burglary, conlflicts of interest, fire or other events.

 

11 Transfer

a) Transfer of available services can be done only via City Network’s written approval. Current owner should inform City Network about such a transfer, so it can be approved.

b) Transfer starts after City Network signs the approval for rights transfer.

c) New Customer cannot be financially responsible for events occurred before the transfer is signed.

d) Previous client cannot be financially responsible for events occurred after the transfer is signed.

 

12 Change of terms

a) City Network has the right to change terms of this Agreement, changes come into force 30 days after notice of such change by the City Network.

 

13 Dispute

a) All disputes shall be settled by Swedish law for the court competent for the City Network headquarters in Karlskrona. Claim matters are settled by the rules of court proceedings.

 

14 Other

a) In addition to what is stated in these general terms we refer to Agreement 90.